WARNING! Please do not do business with SPENCER HOO, THE HOO GROUP, or OCLOFTGUIDE.com.
I made the mistake and would not wish this on my worst enemy. The last 16 months of my life have been pure misery dealing with him.
Other potential accomplices are Ada Hoo, Dolan Hoo, Sally Hoo, Hsu Hoo
Spencer is a front man for some questionable real estate investors with ties to Hong Kong. I currently have pending litigation with him so I cannot go into full details on some things. However, I believe it is imperative that not one more person do business with him and suffer as I have.
Let’s start back at the beginning. Spencer has been my agent for the past 5 years. During this time, I signed two leases with him and have seen a number of properties.
My most recent lease is where the trouble began. Immediately upon paying security deposit and first month’s rent, Spencer informs me that he has no keys for me or garage remote. However, he informs me that I may go get keys from the former tenant. I spent an entire day chasing down the previous tenant. In the end, I only got a mailbox key and a front door key. To date (18 months later), I have never received a garage door opener or a key to the back door.
In addition to this, Spencer also failed to provide a move in/move out sheet to outline the condition of the unit. We had to personally email Spencer and tell him what the damages were. He never responded.
Shortly after I move in, I begin receiving harassment from the HOA. Spencer KNOWLINGLY leased a real property fully aware of the fact that there were HOA restrictions against leasing. At this point, I had moved in two 26 ft uhaul trucks. I was told that in order to stay I had to agree to a story that I didn’t really live here but that I was working here for the owner and running a business for him. For months I was stalked, harassed, and annoyed by HOA members and their friends. My g/f was even cornered in a dark alley one night and I had to literally jump out of a window to intervene.
As a result of the HOA harassment, I was told the owner would be changing the electric into his name along with the water (which was already in his name and paid for by the owner in accordance with our lease). I was told that for this inconvenience the owner would pay the electric.
After approximately two months, the owner insisted on coming over and told me he didn’t realize how expensive the electric would be. He said he would pay up to $50 a month but no more. I was left a bill for $309.04 by the owner which I subsequently paid.
A month later we received another electric bill from Spencer. In the bill, it stated that our $309.04 payment had been “transferred” out of our account and into another account Spencer was managing for the owner (or by the owner). I figured this must have been a mistake. No one would so blatantly MISAPPROPRIATE funds in a manner such as this. Therefore, I begin asking Spencer for a copy of the latest bill to see if the $309.04 had been returned to our account. Spencer said he would send us the bill for months but never followed through. I was waiting to solve this matter before paying more money in Electricity. I didn’t want more money taken and since the Owner’s name was on the account, I had no way of accessing sensitive account information.
Finally, one day Edison turned off our electric. I immediately inform Spencer about this. He finally took interest. Because the electric was turned off, Edison wanted a $2300 deposit. I refused to pay this since this was a result of Spencer’s mismanagement and we had no way of paying, verifying, or accessing the account. We had no electric for a full 101 days. Despite all of this, I paid every dollar of rent. Spencer never apologized or offered any compensation for all the trouble (even though a violation of law is punishable by a fine of up to $100 a day or $10,100).
I had hoped things would turn around after this event. However, a few months later the water is turned off. The tag left on the door indicated that Spencer stopped paying the water bill the same month the dispute over electric began. Again, I reach out to Spencer. He informs me that he cannot pay because the owner is out of Country. He instructs me to pay myself and deduct from the rent. Even though it was the landlord’s responsibility to do this, I decided I would go ahead and just pay this myself to get past this. However, when I went into the office to pay, they asked me for my ID and told me they could NOT accept my payment because I was not the landlord or an agent working on his behalf. I inform Spencer of this and received no reply. Weeks later, Spencer randomly emails me with confirmation of a payment. He went on to tell me this was all my fault and that I am not the model tenant.
In all, I have over 130 days of untenable living conditions. At this point, I asked Spencer to do something about the rent. He tells me to pay in full or I will be evicted. When I tried to negotiate further with him he ignored calls, texts, emails, and certified letters.
There is much more here and I wish I could say more now. I will in the future. However, Spencer Hoo may be one of the worst agents in Real Estate. Please do not suffer the same mistake as I did.
Review about: Real Estate.